DELIVERY AND REFUND

Shipping & Handling 

Processing times can take up to 3-5 business days prior to being shipped. 

Please note that shipping time frames are stipulated by the delivery companies that we use for delivering our products to each location all over the world. On the rare occasion, there are delays, delivery duration may extend beyond these expected time frames, which Gymvascular has no control over and is not responsible for.

If you wish to make a complaint about your product not reaching you within indicated time frame, please contact the postal company in charge of delivering your parcel (this will be found in your delivery confirmation email which will be sent once your order is dispatched) - this will be a much more efficient way of tracking down your parcel and working out why it is delayed. Please do email us if you have contacted the delivery company and are still having difficulties with your order at gymvascular@gmail.com

Please check with your country's customs department about import taxes. Gymvascular is not responsible for paying for your Countries Import Taxes.

 

Returns 

Please choose your size correctly following our online size guide or check your old shoes for correct size , we do not refund or return items that are not in the correct size ! We only accept Returns and Refunds if you receive your products with any defects.


If you would like to return an item for a refund, please contact Gymvascular@gmail.com within 7 calendar days of the date your order was delivered to obtain a Return Authorization Number. We require the order receipt or proof of purchase for returns. Unfortunately, refund requests after the 7-day timeline cannot be honoured. 

To be eligible for a refund, the item must be unused, in the original condition that you received it, and sealed in its original packaging. Certain items are exempt from refunds. Consumable goods, such as tea and food items, and intimate-wear cannot be refunded. 

 

Once a package has shipped it can no longer be cancelled and a return must be processed after the package is received.

After we receive and inspect your returned item to our satisfaction, we will send you an email confirming if your refund request is approved or declined. If you are approved for a refund, you will be refunded through your original method of payment.  

 

Late or Missing Refunds 

If your refund request was approved and your bank or credit card statements do not reflect the refund, contact your bank or credit card company. It normally takes time for refund transactions to be officially posted. If you have done all of this and still have not received your refund after a few weeks, please contact us at Gymvascular@gmail.com